Refunds and returns

Open the order and press Refund.

• Items to refund. Set Quantity to refund per item. You refund items, not a free amount: each unit's share of its line, after discounts, goes back.
• Restock refunded items. On by default, so the stock returns to the batch it came from. Switch it off for something broken.
• Paid through Stripe or Mollie: the money goes back through them, to the method the buyer used.
• Paid another way: say under How does the money go back? whether it was cash, card terminal or bank transfer, and hand it back yourself.

What follows

• A credit note, numbered in the same series as your invoices. The buyer gets it with the refund mail, and the bookkeeping inbox under Settings, Invoicing gets a copy.
• A partial refund keeps the order Paid, shown as partly refunded. Once everything is back it is Refunded.
• Points the order earned are taken back in proportion. Points the buyer spent on it come back in proportion.
• A coupon used on the order stays counted as used.

Refunds made at Stripe or Mollie

A refund made in your Stripe or Mollie dashboard is picked up by itself: the order gets its credit note and the buyer the mail. The stock only comes back when you refund here.