Ship an order

First install a carrier under Apps: MyParcel or Sendcloud. A shop uses one. MyParcel makes labels for addresses inside the EU only.

One order

1. Open the order and check the address. Each line shows its spot, if you keep spots, so you know where to find the card.
2. Press Create label. Ripshop makes the label at your carrier, as the parcel type set under Ships as on the shipping method. The order is marked shipped and the buyer gets a mail with their track and trace.
3. The PDF downloads straight away. Label prints it again.

A test order gets a label too, but the label is real and the carrier bills it as usual. An order the customer withdrew in full gets no label at all; see withdrawals.

Many at once

To ship lists the order paid longest ago first, and leaves test orders out. Tick orders there and use Create labels from the bulk actions menu (it is there once MyParcel or Sendcloud is connected). It runs in the background; when it is done a notification brings Download labels. MyParcel labels come as one PDF, Sendcloud labels as a ZIP with one PDF per parcel.

Delivery updates

• MyParcel sends its updates by itself and marks the order Delivered. Refresh status asks again.
• Sendcloud needs its Webhook address, shown in its app settings, pasted into Sendcloud. Then delivered orders are marked by themselves.

Without a carrier

Press Mark as shipped, pick the shipping method and, if you have them, type a tracking number and link. The buyer still gets the shipped mail.

Without a carrier app, tick the orders you dropped off and use Mark as shipped: each one that is paid and ready is marked shipped with its own shipping method, and the customer gets the shipped mail.

Pressed Mark as shipped by mistake? Undo shipped on the order puts it back to processing, so it can get a label or be marked shipped again. No new mail goes out, and the shipped mail already sent stays sent. An order with a carrier label has no undo: use Replace label.

A label that cannot be used (a wrong address, the wrong kind of parcel, a parcel lost or sent back) is replaced with Replace label on the order. Put a wrong address right first with Edit address. With Sendcloud the old label is canceled for you; don't use it any more. MyParcel can't cancel a printed label, so throw the old one away. Either way the customer gets the new track and trace.